{"id":5117,"date":"2023-01-11T10:24:18","date_gmt":"2023-01-11T08:24:18","guid":{"rendered":"https:\/\/heroesproject.eu\/?p=5117"},"modified":"2023-04-03T11:15:52","modified_gmt":"2023-04-03T09:15:52","slug":"the-perspective-of-care-receivers-what-makes-a-trustworthy-caregiver-for-you-what-kind-of-quality-of-care-is-needed-to-feel-comfortable","status":"publish","type":"post","link":"https:\/\/heroesproject.eu\/ro\/2023\/01\/11\/perspectiva-beneficiarului-ingrijirii-ce-face-o-asistenta-medicala-de-incredere-pentru-tine\/","title":{"rendered":"Perspectiva beneficiarului \u00eengrijirii: Ce face o asistent\u0103 medical\u0103 de \u00eencredere pentru tine? Ce calitate a \u00eengrijirii \u00ee\u021bi ia pentru a te sim\u021bi confortabil?"},"content":{"rendered":"

Ce este important pentru dumneavoastr\u0103 atunci c\u00e2nd c\u0103uta\u021bi un \u00eengrijitor?<\/strong><\/p>\n\n\n\n

Pentru mine, lucruri mici, cum ar fi modul \u00een care se prezint\u0103, salutul \u0219i comunicarea sunt importante. De exemplu, atunci c\u00e2nd o asistent\u0103 medical\u0103 este cu mine pentru prima dat\u0103, a\u0219 dori ca ea s\u0103-mi vorbeasc\u0103 despre istoricul meu medical, starea mea de s\u0103n\u0103tate \u0219i nevoile mele.<\/p>\n\n\n\n

Cum c\u0103uta\u021bi de obicei un \u00eengrijitor potrivit (ce v\u0103 place \/ nu v\u0103 place)? <\/strong><\/p>\n\n\n\n

Trebuie s\u0103 \u0219ti\u021bi c\u0103 am fost \u00een largul m\u0103rii timp de 40 de ani \u0219i \u00eentotdeauna am f\u0103cut totul eu \u00eensumi la bordul navelor mele. So\u021bia mea a murit cu ani \u00een urm\u0103. Prin urmare, m\u0103 v\u0103d ca o persoan\u0103 foarte independent\u0103 \u0219i folosesc Spitex doar pentru ciorapii mei de sprijin. Dac\u0103 nu a\u0219 mai putea func\u021biona independent, m-a\u0219 duce la o cas\u0103 de b\u0103tr\u00e2ni. Dar presupun\u00e2nd c\u0103 a\u0219 cere ajutorul cuiva pentru un proces de selec\u021bie, ace\u0219tia ar fi cumnata mea sau oamenii din cartier. Realist, \u00eens\u0103, m-a\u0219 informa prin Google.<\/p>\n\n\n\n

Cum \u0219ti\u021bi ce calific\u0103ri \u0219i competen\u021be are nevoie un \u00eengrijitor pentru postul pe care \u00eel oferi\u021bi?<\/strong><\/p>\n\n\n\n

Din moment ce m\u0103 organizez prin Spitex, presupun c\u0103 rela\u021bia de munc\u0103 dintre asistent\u0103 \u0219i Spitex este deja suficient de semnificativ\u0103. Cei mai mul\u021bi au \u00eenv\u0103\u021bat s\u0103 ofere \u00eengrijire, fie prin intermediul Spitex, fie au o formare \u00een sectorul de asisten\u021b\u0103 medical\u0103. Dac\u0103 nu ar fi Spitex sau o asocia\u021bie similar\u0103, atunci ar trebui s\u0103 m\u0103 caut pe internet. <\/p>\n\n\n\n

Ce trebuie \u00eendeplinit pentru a considera o rela\u021bie cu \u00eengrijitorii ca fiind de \u00eencredere?<\/strong><\/p>\n\n\n\n

\u00cencrederea este, desigur, o problem\u0103 foarte important\u0103, mai ales c\u0103 organiza\u021bii precum Spitex angajeaz\u0103 oameni diferi\u021bi. Aici conteaz\u0103 prima impresie. Consider c\u0103 z\u00e2mbetele, apari\u021biile pozitive \u0219i feedbackul sunt foarte importante. Desigur, sunt con\u0219tient c\u0103 asistentele medicale au multe de f\u0103cut, dar un z\u00e2mbet scurt \u0219i o conversa\u021bie pot ajuta foarte mult la construirea \u00eencrederii.<\/p>\n\n\n\n

C\u00e2t de mul\u021bumit sunte\u021bi de serviciile de \u00eengrijirea \u00een ambulatoriu din regiunea dumneavoastr\u0103 (de exemplu, Spitex, Prosenectute etc.)?<\/strong><\/p>\n\n\n\n

P\u00e2n\u0103 acum sunt foarte mul\u021bumit de serviciile de asisten\u021b\u0103 medical\u0103. Singurul lucru care nu-mi place este birocra\u021bia excesiv\u0103. \u00cen trecut, c\u00e2nd serviciile de \u00eengrijire erau la \u00eenceput, totul era mai sc\u0103zut, spontan \u0219i flexibil. \u00cen acel moment aveai \u0219i o persoan\u0103 de contact clar\u0103. Dar acum, c\u00e2nd majoritatea asistentelor lucreaz\u0103 cu jum\u0103tate de norm\u0103, totul a devenit cu siguran\u021b\u0103 mai complex.<\/p>\n\n\n\n

Ce crede\u021bi c\u0103 \u00eei lipse\u0219te sistemului actual de \u00eengrijire?<\/strong><\/p>\n\n\n\n

Nu am nimic \u00eempotriva sistemului nostru de \u00eengrijire. Practic, primesc tot ce \u00eemi doresc, at\u00e2ta timp c\u00e2t \u0219tiu ce vreau. De asemenea, \u00een func\u021bia mea de \u0219ofer al Crucii Ro\u0219ii, v\u0103d oferte diverse, cum ar fi centrele de zi \u0219i sunt foarte mul\u021bumit de acestea. Mai ales dac\u0103 ne compar\u0103m cu \u021b\u0103ri str\u0103ine, o avem bine aici. Singurul lucru care ar putea fi \u00eembun\u0103t\u0103\u021bit este c\u0103 organiza\u021bii precum Spitex s\u0103 se \u021bin\u0103 de programul promis. Dac\u0103 \u00eent\u00e2rzii, ar trebui s\u0103 suni. <\/p>\n\n\n\n

Ce canale folosi\u021bi pentru recrutare?<\/strong><\/p>\n\n\n\n

Pentru c\u0103utarea personalului, m\u0103 informez fie din mediul meu personal, fie prin internet. C\u00e2nd vine vorba de c\u0103utarea pe Internet, nu v\u0103d nici un dezavantaj. \u00cemi place foarte mult natura nerestric\u021bionat\u0103 a op\u021biunilor de c\u0103utare. Dar mi-a\u0219 putea imagina, de asemenea, contactarea contactelor mai \u00eendep\u0103rtate, cum ar fi clinica de reabilitare sau medicii \u0219i solicitarea expertizei lor. <\/p>\n\n\n\n

A\u021bi avut vreodat\u0103 un incident nepl\u0103cut\/jignitor cu o asistent\u0103\/ingrijitor? Ce v-a f\u0103cut s\u0103 v\u0103 sim\u021bi\u021bi inconfortabil? Cum a\u021bi f\u0103cut fa\u021b\u0103 acestei situa\u021bii?<\/strong><\/p>\n\n\n\n

Personal, nu am avut niciodat\u0103 o experien\u021b\u0103 negativ\u0103 de niciun fel cu o asistent\u0103 medical\u0103. Dar dac\u0103 s-ar fi \u00eent\u00e2mplat ceva, a\u0219 fi abordat-o pur \u0219i simplu direct. Comunicarea interpersonal\u0103 este totul \u0219i sf\u00e2r\u0219itul tuturor \u00een toate situa\u021biile. <\/p>\n\n\n\n

Cum v\u0103 asigura\u021bi c\u0103 nu exist\u0103 agresiuni\/abuzuri? Ce crede\u021bi c\u0103 este important pentru a preveni agresiunile\/abuzurile?<\/strong><\/p>\n\n\n\n

Am auzit de cazuri \u00een care asistentele au fost h\u0103r\u021buite. Nu sunt la curent cu cazul invers. \u00cen ambele cazuri, este important ca acesta s\u0103 fie raportat \u00eenapoi la organiza\u021biile respective, astfel \u00eenc\u00e2t s\u0103 se poat\u0103 face ajust\u0103ri structurale. Desigur, este dificil dac\u0103 cineva este senil sau sl\u0103bit, de exemplu. Aici, \u00eens\u0103, o anumit\u0103 responsabilitate de sine este, de asemenea, esen\u021bial\u0103. Mai ales \u00een cazul furturilor minore \u2013 nu trebuie s\u0103 se lase banii \u00een locuri u\u0219or accesibile.<\/p>\n\n\n\n

A\u021bi folosi o aplica\u021bie (fie pe telefon, fie pe computer) pentru a recruta un \u00eengrijitor?<\/strong><\/p>\n\n\n\n

Nu, nu a\u0219 folosi o aplica\u021bie. Nu vreau ca informa\u021biile mele personale s\u0103 fie pe internet. Exist\u0103, de asemenea, o mul\u021bime de \u0219tiri false pe net. Dac\u0103 ar fi doar o prim\u0103 c\u0103utare sau o simpl\u0103 \u00eenregistrare \u0219i urmat\u0103 de o conversa\u021bie personal\u0103, ca acum cu tine, atunci ar fi bine. Ob\u021binerea de informa\u021bii, da, dar c\u00e2nd vine vorba de \u00eengrijire, vreau s\u0103 stau fa\u021b\u0103 \u00een fa\u0219\u0103 cu persoana. La fel ca \u00een cazul Spitex. Am avut o conversa\u021bie ini\u021bial\u0103. Este mult mai pl\u0103cut s\u0103 comunici \u00een persoan\u0103 \u0219i nu online.  <\/p>\n\n\n\n

C\u00e2t de mult sprijin personal este necesar pentru a v\u0103 face s\u0103 v\u0103 sim\u021bi\u021bi confortabil cu o aplica\u021bie?<\/strong><\/p>\n\n\n\n

\u00cen general, nu m\u0103 simt confortabil cu aplica\u021biile. Nu am \u00eencredere suficient\u0103, opinia mea personal\u0103. Dac\u0103 oamenii pe care i-am \u00eent\u00e2lnit prin intermediul aplica\u021biei ar veni la o vizit\u0103 de cunoa\u0219tere, atunci a\u0219 fi mai deschis.  <\/p>\n\n\n\n

Ce informa\u021bii dori\u021bi s\u0103 vede\u021bi de la un instrument online?<\/strong><\/p>\n\n\n\n

A\u0219 avea nevoie mai \u00eent\u00e2i de o idee \u2013 ce ofer\u0103 oamenii pentru m\u0103surile de \u00eengrijire \u0219i apoi s\u0103 facem o \u00eent\u00e2lnire cu ei, astfel \u00eenc\u00e2t s\u0103 putem discuta totul. Desigur, certificatele ar fi, de asemenea, importante, dar numai dac\u0103 s-ar asigura c\u0103 acestea sunt autentice. De asemenea, consider c\u0103 feedback-ul de la al\u021bi beneficiari ai \u00eengrijirii este informativ. Cu toate acestea, sunt mai pu\u021bin interesat de informa\u021biile personale. Numele este suficient pentru mine, aflu restul la prima \u00eent\u00e2lnire. Cu toate acestea, este important s\u0103 pot declara boala mea \/ starea de s\u0103n\u0103tate \u00een avans, astfel \u00eenc\u00e2t persoana s\u0103 poat\u0103 evalua dac\u0103 acestea au calific\u0103rile pentru ea. <\/p>\n\n\n\n

Ce ar fi important pentru instrumentul de recrutare online pentru a-l face de \u00eencredere pentru dumneavoastr\u0103?<\/strong><\/p>\n\n\n\n

A\u0219a cum am spus, eu sunt suspicios de acest lucru. Pe Internet trebuie s\u0103 fii foarte atent, oricine poate s\u0103 te hackuiasc\u0103 de oriunde. De aceea fac c\u00e2t mai pu\u021bin e-banking \u0219i semnez contracte doar \u00een form\u0103 tip\u0103rit\u0103. Am nevoie s\u0103 \u0219tiu c\u0103 \u00een caz de ceva pot apela la un contact personal rapid, altfel nu am \u00eencredere. <\/p>\n\n\n\n

Cum v\u0103 asigura\u021bi c\u0103 nu exist\u0103 agresiuni\/abuzuri? Ce crede\u021bi c\u0103 este important pentru a preveni agresiunile\/abuzurile?<\/strong><\/p>\n\n\n\n

Esen\u021bial\u0103 este posibilitatea de a oferi feedback, de exemplu prin telefon, unde clientul s\u0103 poat\u0103 \u00eemp\u0103rt\u0103\u0219i experien\u021ba avut\u0103. <\/p>\n\n\n\n

Mai ave\u021bi alte sugestii\/comentarii?<\/strong><\/p>\n\n\n\n

Organiza\u021biile prea mari tind s\u0103 aib\u0103 birocra\u021bie complicat\u0103 \u0219i inflexibil\u0103. Cu toate acestea, simplitatea, flexibilitatea, transparen\u021ba, comunicarea deschis\u0103 \u0219i abilit\u0103\u021bile sociale sunt foarte importante pentru mine. Dac\u0103, de exemplu, o asistent\u0103 medical\u0103 \u00eent\u00e2rzie, ar trebui s\u0103 m\u0103 anun\u021be. De asemenea, \u0219tiu acest lucru din munca mea ca \u0219ofer al Crucii Ro\u0219ii, dac\u0103 planurile se schimb\u0103, atunci pui m\u00e2na pe telefon.<\/p>","protected":false},"excerpt":{"rendered":"

Ce este important pentru dumneavoastr\u0103? Pentru mine, lucruri mici, cum ar fi modul \u00een care se prezint\u0103, salutul \u0219i comunicarea sunt importante. De exemplu, atunci c\u00e2nd o asistent\u0103 medical\u0103 este cu mine pentru prima dat\u0103, a\u0219 dori ca ea s\u0103-mi vorbeasc\u0103 despre istoricul meu medical, starea mea de s\u0103n\u0103tate \u0219i nevoile mele.<\/p>","protected":false},"author":3,"featured_media":5902,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[77],"tags":[],"yoast_head":"\nThe perspective of care receivers: What makes a trustworthy caregiver for you? 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